smartcare is originally aimed at CEM Market, they boasted that they have multi vendor capability.
And they ahve done it somewhere as a trial / for reference.
But widespread adoption never took off....many SP realised that it is nothing but an improvised version of OSS Layer.
Instead of keeping it in OSS, people started as a seprate products and tried to make cash out of it. :-)
https://carrier.huawei.com/en/trends-and-insights/CEM
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