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Thread: Can Customer Engineer Access to Huawei staff

  1. #1
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    Default Can Customer Engineer Access to Huawei staff

    Dears, I've a simple question: In case of bein hired directly by Customer/ Operator for a network that use Huawei vendor In this case, will you have an account to access to: 1) Wins Space 2) support.huawei.com 3) open SR & RFC 4)3MS
    Last edited by justdream; 2019-07-03 at 07:38 PM

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  3. #2
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    Default Re: Can Customer Engineer Access to Huawei staff

    No, 3ms is closed Huawei site. If you use Huawei as vendor, you can get support.huawei account if you are lucky

  4. #3
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    Default Re: Can Customer Engineer Access to Huawei staff

    Quote Originally Posted by macro View Post
    No, 3ms is closed Huawei site. If you use Huawei as vendor, you can get support.huawei account if you are lucky
    what needed to be lucky?

  5. #4
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    Default Re: Can Customer Engineer Access to Huawei staff

    i have support .huawei account. if you need docs let me know.
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  6. #5
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    Default Re: Can Customer Engineer Access to Huawei staff

    Speek with Huawei engeener about support

  7. #6
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    Default Re: Can Customer Engineer Access to Huawei staff

    I'm, in 2005, just opened a support case for access to the site.

    but the most interesting is new software and firmware,
    and there it just doesn't download it.
    /carv

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    Default Re: Can Customer Engineer Access to Huawei staff

    Perhaps you have a Guest account (Guest user) in support of Huawei. in order for you to download the software you must upgrade your account to the level of Customer account or Partner account.
    BR Slava

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    Default Re: Can Customer Engineer Access to Huawei staff

    maybe something has changed.
    I was interested in software for BTS, BSC, RRU

    as far as I know, then the Huawei engineers also needed confirmation.

    simple test. who can download firmware for OptiX RTN 380 (not 380H).

    I have already found one, but I have been searching for a long time.
    /carv

  10. #9
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    Default Re: Can Customer Engineer Access to Huawei staff

    The OptiX RTN 380 software is not available on the support site. you need to contact the manager or write them a letter
    BR Slava

  11. #10
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    Default Re: Can Customer Engineer Access to Huawei staff

    Quote Originally Posted by slava121 View Post
    Perhaps you have a Guest account (Guest user) in support of Huawei. in order for you to download the software you must upgrade your account to the level of Customer account or Partner account.
    Kindly any idea, what is the difference between Customer & Partner account?I mean from privilege point of view

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