Can Customer Engineer Access to Huawei staff

[justdream]

Dears, I've a simple question: In case of bein hired directly by Customer/ Operator for a network that use Huawei vendor In this case, will you have an account to access to: 1) Wins Space 2) support.huawei.com 3) open SR & RFC 4)3MS

[macro]

No, 3ms is closed Huawei site. If you use Huawei as vendor, you can get support.huawei account if you are lucky

[justdream]

No, 3ms is closed Huawei site. If you use Huawei as vendor, you can get support.huawei account if you are lucky

what needed to be lucky?

[auto_art]

i have support .huawei account. if you need docs let me know.

[macro]

Speek with Huawei engeener about support

[carver]

I'm, in 2005, just opened a support case for access to the site.

but the most interesting is new software and firmware,
and there it just doesn't download it.

[slava121]

Perhaps you have a Guest account (Guest user) in support of Huawei. in order for you to download the software you must upgrade your account to the level of Customer account or Partner account.

[carver]

maybe something has changed.
I was interested in software for BTS, BSC, RRU

as far as I know, then the Huawei engineers also needed confirmation.

simple test. who can download firmware for OptiX RTN 380 (not 380H).

I have already found one, but I have been searching for a long time.

[slava121]

The OptiX RTN 380 software is not available on the support site. you need to contact the manager or write them a letter

[justdream]

Perhaps you have a Guest account (Guest user) in support of Huawei. in order for you to download the software you must upgrade your account to the level of Customer account or Partner account.

Kindly any idea, what is the difference between Customer & Partner account?I mean from privilege point of view