This case looks more like a MME side case than a radio one.
Ask your MME guys to check the QCI configuration in their side if they made any mistake and they should do it according to 3gpp standards.
LTE QCI-1 to QCI-9
LTE QCI Resource Type  

riority  

acket Delay Budget  

acket Error Loss Rate Example Services
QCI-1 GBR 2 100ms 10-2 Conversational voice
QCI-2 4 150ms 10-3 live streaming of conversational voice
QCI-3 3 50ms Real time gaming
QCI-4 5 300ms 10-6 Non conversational video(Buffered streaming)
QCI-5 Non-GBR 1 100ms IMS signalling
QCI-6 6 300ms Video (buffered streaming),TCP based applications
QCI-7 7 100ms 10-3 Voice, video (live streaming) , interactive gaming
QCI-8 8 300ms 10-6 Video (Buffered streaming) , TCP based applications
QCI-9 9
B/R
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