Telecommunication Evolved

**Dimas** · 2011-05-23, 08:04 PM

Contents

Executive summary
Emerging business models
A framework for competitive advantage
State of Web 2.0 initiatives
User-generated applications—mashub
User-generated content—media management
User-generated insight—collaboration
Conclusion
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Communications service providers today continue to face the traditional
challenges of reducing expense, finding new sources of revenue and profit,
navigating the transition to next generation network technology and improving
the customer experience. With the emergence of new Web 2.0 companies,
service providers now face challenges that transcend the familiar threats of
like-minded competitors.
The ecosystem of companies offering communications services is rapidly
expanding—and innovation is frequently being driven by new market entrants.
Web 2.0-focused companies think and act differently than traditional
service providers, and unless these traditional service providers begin to
transform their organizations, business models, processes and service delivery
infrastructures, they run the risk of being reduced to network utilities with
the more profitable value-added services provided by their new, more nimble
competitors.