Service Degraded alarm solution

Team

Help me the reason for Service Degraded alarm and Solution on 4G e******* enode B





MSH073_LTE> alt

201118-10:04:14 10.49.66.154 18.0e ERBS_NODE_MODEL_J_4_555 stopfile=/tmp/20469

Connecting to 10.49.66.154:56834 (CorbaSecurity=OFF, corba_class=2, java=1.7.0_141, jacoms=R93D03, jacorb=R89C01)
Trying file=/var/opt/e*******/amos/moshell_logfiles/Lugano/logs_moshell/tempfiles/20201118-095138_20419/ior20419
Resolving the alarm service in OMS...
Simple Alarm Client initialized...
Starting to retrieve active alarms
Nr of active alarms are: 9
====================================================================================================================
Date & Time (Local) S Specific Problem MO (Cause/AdditionalInfo)
====================================================================================================================
2020-11-18 09:59:32 m Service Degraded EUtranCellFDD=MSH073EL (performance_degraded)
2020-11-18 09:59:32 m Service Degraded EUtranCellFDD=MSH073AL (performance_degraded)
2020-11-18 09:59:32 m Service Degraded EUtranCellFDD=MSH073CL (performance_degraded)
2020-11-18 09:59:32 m Service Degraded EUtranCellFDD=MSH073BL (performance_degraded)
2020-11-18 09:59:32 M Disconnected HwUnit=PDU-1 (equipment_malfunction)
2020-11-18 09:59:32 M Disconnected HwUnit=SAU-1 (equipment_malfunction)
2020-11-18 09:59:32 M Disconnected HwUnit=SCU-1 (equipment_malfunction)
2020-11-18 09:59:32 m Service Degraded EUtranCellFDD=MSH073FL (performance_degraded)
2020-11-18 10:03:14 m External Link Failure ENodeBFunction=1 (X2 link problem to one or several neighbouring eNodeBs. PLMN ID-eNB ID 1 : 6402-113072 PLMN ID-eNB ID 2 : 6402-131018 PLMN ID-eNB ID 3 : 6402-131023)
>>> Total: 9 Alarms (0 Critical, 3 Major)

MSH073_LTE>

BR

Let's try to see in attached doc

Thank you , but attachment is invalid!

add new archive, test again please

Quote:

---

Originally Posted by mojiiiiii

Thank you , but attachment is invalid!

---

Quote:

---

Originally Posted by kvf

add new archive, test again please

---

Same issue , still i cannot download attachment.

https://mega.nz/file/Q4o2EawS#AujPG7...Q8mO0HClbNw63g

Quote:

---

Originally Posted by mojiiiiii

Same issue , still i cannot download attachment.

---