SmartCare Apps 6.3.0
To help carriers cope with challenges in network operations, Huawei has launched SmartCare Apps, a scenario-based application solution.
This solution is a scenario-based solution for high-end market segments. Based on the convergent data intelligence platform and professional services, it provides excellent network performance, service quality, and user experience for carriers and is adopted in the production flows of carriers' network planning, construction, optimization, and operations. By meeting requirements in network planning and construction, experience management, customer service support scenarios, scenario-based applications can be sold as independent application UCs or as solution topics through combination.
Its focus is shifted from traditional network KPIs to convergence analysis of user-experience-driven business-network collaboration KQIs/KPIs.
Its strategy is shifted from passive customer support to proactive experience assurance and customer retention.
Its operating method is shifted from cost reduction and control to new value creation, user development, and revenue increase.
