PDA

View Full Version : Need Help - Fax tone on incoming calls



constantinc
2013-08-23, 04:16 PM
I would like some assistance from you because till now I could not find any issues related to the HLR Profile. The problem is that the subscriber cannot receive any incoming calls ( fax tone is heard when calling and the call is disconnected). Another sim and mobile have been tried but no joy. All the settings and the packs were checked. I would assume that there is something wrong with his profile from the HLR. Also the IMSI and MSISDN are the correct ones.
The HLR profile:
EX-B HLR1 R13.2 IPA8 AD-188 TIME 130822 1628 PAGE 1


HLR SUBSCRIBER DATA


SUBSCRIBER IDENTITY
MSISDN IMSI STATE AUTHD
972xxxxxx xxx0000xxxxxxxx CONNECTED AVAILABLE


NAM
0


PERMANENT SUBSCRIBER DATA
SUD
CAT-10 DBSG-1 TSMO-0 OBO-4
OBI-2 OBR-2 TS11-1 TS21-1
TS22-1 TS61-1 TS62-1 BS2G-1
BS3G-1 BS2F-5 BS3F-4 TCSI-1
OCSI-1 OFA-1 PWD-0000 CFU-1
CFB-1 CFNRY-1 CFNRC-1 BAOC-1
BOIC-1 BOIEXH-1 BAIC-1 BICRO-1
CAW-1 SOCFB-0 SOCFRY-0 SOCFRC-0
SOCFU-0 SOCB-1 SOCLIP-0 SOCLIR-2
HOLD-1 MPTY-1 CLIP-1 CLIR-1


AMSISDN BS BC
NONE


SUPPLEMENTARY SERVICE DATA
BSG
TS10
SS STATUS FNUM TIME
SADD
BAIC NOT ACTIVE
BAOC NOT ACTIVE
BICRO NOT ACTIVE
BOIC NOT ACTIVE
BOIEXH NOT ACTIVE
CAW ACTIVE-OP
CFU NOT ACTIVE
CFB NOT ACTIVE
CFNRY NOT ACTIVE
CFNRC NOT ACTIVE


BSG
TS20
SS STATUS FNUM TIME
SADD
BAIC NOT ACTIVE
BAOC NOT ACTIVE
BICRO NOT ACTIVE
BOIC NOT ACTIVE
BOIEXH NOT ACTIVE


BSG
TS60
SS STATUS FNUM TIME
SADD
BAIC NOT ACTIVE
BAOC NOT ACTIVE
BICRO NOT ACTIVE
BOIC NOT ACTIVE
BOIEXH NOT ACTIVE
CAW ACTIVE-OP
CFU NOT ACTIVE
CFB NOT ACTIVE
CFNRY NOT ACTIVE
CFNRC NOT ACTIVE


BSG
BS20
SS STATUS FNUM TIME
SADD
BAIC NOT ACTIVE
BAOC NOT ACTIVE
BICRO NOT ACTIVE
BOIC NOT ACTIVE
BOIEXH NOT ACTIVE
CAW ACTIVE-OP
CFU NOT ACTIVE
CFB NOT ACTIVE
CFNRY NOT ACTIVE
CFNRC NOT ACTIVE


BSG
BS30
SS STATUS FNUM TIME
SADD
BAIC NOT ACTIVE
BAOC NOT ACTIVE
BICRO NOT ACTIVE
BOIC NOT ACTIVE
BOIEXH NOT ACTIVE
CAW ACTIVE-OP
CFU NOT ACTIVE
CFB NOT ACTIVE
CFNRY NOT ACTIVE
CFNRC NOT ACTIVE


LOCATION DATA
VLR ADDRESS MSRN MSC NUMBER LMSID
UNKNOWN


SGSN NUMBER
UNKNOWN


PACKET DATA PROTOCOL CONTEXT DATA
NONE


Please can someone have a look and advise? Would be much appreciated. Thank you

roloramos
2013-08-24, 12:16 PM
What kind of mobile equipment do you have?
Try to review the setting for the next call in the equipment..

constantinc
2013-09-02, 04:19 PM
Hi. Sony Xperia is the mobile used. We have tried a different sim and mobile, checked settings but no joy. Any ideas? Thank you