clive
2009-02-10, 05:15 PM
Hi
I am using Andrew Invex3G Chasis 4000+4200 combo for NW benchmarking (Data, Voice & PESQ). I am using Samsung Z560 handsets - 8 nos - 4 Voice & 4 Data. Post processing is on Actix.
I am facing a serious problem since last one year when I bought this Kit. The Samsung Z560 which was newly introoduced hangs frequently.
Help needed :
1. Need contact details of users who are using the above kit with samsung Z560 & facing similar problems. Also if they have resolved the problem, I need resolution methodology.
2. If you are facing same issues, lets join hands & taken on Andrew as he is not responding to our support request.
Following are the issues which we face:
<DIR>1. All the 4/8 Samsung Z560 handsets get connected to the s/w but after some time, 1 or 2 handsets stop performing the iteration. For example, we are doing voice calls and all the 4 handsets have to run an iteration of making voice calls for a certain period and disconnect and re-initiate a new call. While doing this, 1 or 2 handsets will not end the on-going call as per the defined steps and will continue in the call mode. Then the handset battery has to be taken out to reset it.This is the case when the handsets are getting hanged after successful initiation of the calls.
</DIR>
2. Similarly, our handsets (Z560) do get hanged on the very 1st attempt of the call also.
<DIR>3. Handset gets restarted automatically. As per Invex support team, handset will make call attempt for 3 times and if it is not successful, then it will restart the handset and this is triggered where network service issues are there but in our case no network service issues are there and still we encounter this situation.
4. All the above mentioned issues are intermittent in nature.
5. Samsung handsets gets heated up very fast & too hot to touch.
6. Kit has CDMA - Kyocera KX2 handsets. It's been more than a year we have bought this kit but we have never faced a single problem with Kyocera KX2 handsets.
7. Pl understand that buying new GSM/3G handset is not a solution I want as it will be very expensive.
8. I need Pin details of Nokia & LG cables for Invex3G for Local fabrication.
</DIR>
I am using Andrew Invex3G Chasis 4000+4200 combo for NW benchmarking (Data, Voice & PESQ). I am using Samsung Z560 handsets - 8 nos - 4 Voice & 4 Data. Post processing is on Actix.
I am facing a serious problem since last one year when I bought this Kit. The Samsung Z560 which was newly introoduced hangs frequently.
Help needed :
1. Need contact details of users who are using the above kit with samsung Z560 & facing similar problems. Also if they have resolved the problem, I need resolution methodology.
2. If you are facing same issues, lets join hands & taken on Andrew as he is not responding to our support request.
Following are the issues which we face:
<DIR>1. All the 4/8 Samsung Z560 handsets get connected to the s/w but after some time, 1 or 2 handsets stop performing the iteration. For example, we are doing voice calls and all the 4 handsets have to run an iteration of making voice calls for a certain period and disconnect and re-initiate a new call. While doing this, 1 or 2 handsets will not end the on-going call as per the defined steps and will continue in the call mode. Then the handset battery has to be taken out to reset it.This is the case when the handsets are getting hanged after successful initiation of the calls.
</DIR>
2. Similarly, our handsets (Z560) do get hanged on the very 1st attempt of the call also.
<DIR>3. Handset gets restarted automatically. As per Invex support team, handset will make call attempt for 3 times and if it is not successful, then it will restart the handset and this is triggered where network service issues are there but in our case no network service issues are there and still we encounter this situation.
4. All the above mentioned issues are intermittent in nature.
5. Samsung handsets gets heated up very fast & too hot to touch.
6. Kit has CDMA - Kyocera KX2 handsets. It's been more than a year we have bought this kit but we have never faced a single problem with Kyocera KX2 handsets.
7. Pl understand that buying new GSM/3G handset is not a solution I want as it will be very expensive.
8. I need Pin details of Nokia & LG cables for Invex3G for Local fabrication.
</DIR>