FLM for Microwave

[slavun]

Hi to All,
I need help. I want to ask whether anyone knows some tentative prices for First Line Maintenance for Microwave links. For example: on-site corrective maintenance (i.e. replacing faulty parts/units ,antenna adjustment), on-site preventive maintenance also. Are they per hour or per work? Some example figures if it's possible. I need to make an offer but it's good to know what is the situation in different parts of the world. You may answer me here or PM.

Thanks in advance

[Cost_Reducer]

Hi ,

for one customer in Germany we get every month a specific amount for maintenance a radio network. It`s 400€ per link every month :D
Ok, we must have a spar part of different equipment,i.e ODU`s from different vendors, IDU,PowerSupplys and so on, men power for complete germany because our SLA-time is 6hours.... It`s very short time.
If we get a ticket, our front office must do a remote connection to customers NMS and locate the faulty site and specify the faulty unit or connection. Then they order the new device and send a technican to the site...and hope they locate the right failure :p

Many other customers pay us a fixed salary for maintenance their networks. In most instances their NMS is running in our front office, so we have a real-time monitoring.

Non-contractor customers pay our service-operation according to needed time :D but they have the lowest priority in our To-Do List :p


Hope this informations are helpfull for you offer

[slavun]

Thanks a lot. ;))